Returns Policy

Last updated: June 2026

All Sales Are Final

We do not accept returns or exchanges. All purchases made on volturapower.com are final. Please review your order carefully before completing your purchase.

Damaged Items

If your order arrives visibly damaged, you must:

• Contact us within 48 hours of delivery
• Provide clear photographic evidence of the damage
• Message us on WhatsApp: +351 911 744 550 with your order number

We will review your case and at our sole discretion may offer a partial refund, store credit, or replacement. Claims submitted after 48 hours of confirmed delivery will not be accepted.

Wrong Item Received

If you received an item different from what you ordered, contact us within 48 hours via WhatsApp with your order number and photos. We will arrange the correct item to be sent.

Lost Packages

If your tracking shows delivered but you have not received your package, contact us within 7 days of the delivery date via WhatsApp. We will investigate with the carrier on your behalf.

Product Quality

Our products are sourced internationally. Minor variations in colour, size, or packaging from product images are not considered defects and do not qualify for returns or refunds.

Contact Us

For any order issues, reach us on WhatsApp: +351 911 744 550